Effective Date: 01/01/2024
Last Updated: 11/31/2024
Welcome to An Altitude! By accessing or using our website (www.analtitude.com) and services, you agree to the following Terms and Conditions. If you do not agree, please refrain from using our website or services.
1. Overview
An Altitude operates as a tour company in Pakistan, offering trekking tours, travel packages, vehicle rentals, and related services. These Terms and Conditions apply to all visitors, users, and clients of our website and services.
2. Booking and Payment
a. Booking Confirmation
- All bookings are subject to availability.
- A booking is only confirmed after receipt of the required deposit or full payment as specified at the time of booking.
b. Payment Terms
- Payments can be made through online bank transfers, credit/debit cards, or other approved methods.
- All payments must be completed before the specified deadline.
c. Cancellations and Refunds
- Cancellations must be requested in writing (email or through the contact form).
- Refund policies vary depending on the tour package and timing of the cancellation:
- 30+ days before departure: Full refund minus processing fees.
- 15-30 days before departure: 50% refund.
- Less than 15 days before departure: No refund.
3. Services Offered
a. Tour Packages
An Altitude provides detailed itineraries for trekking tours, sightseeing trips, and adventure activities. Changes to the itinerary may occur due to weather, safety concerns, or other factors.
b. Vehicle Rentals
- Vehicle rentals (e.g., Toyota Grand Cabin) are offered on a per-day basis within Islamabad and Rawalpindi.
- Rental agreements are governed by separate terms provided during booking.
c. Special Requirements
Clients with specific dietary, medical, or accessibility needs must inform us at the time of booking.
4. Client Responsibilities
a. Travel Documents
- Clients are responsible for ensuring valid travel documents (e.g., CNIC, passport, visas) are available for the journey.
b. Health and Fitness
- Clients must ensure they are medically fit for tours, particularly for high-altitude treks.
- Medical issues must be disclosed in advance.
c. Conduct
- Respectful behavior towards staff, fellow travelers, and local communities is mandatory.
- An Altitude reserves the right to remove disruptive clients without refund.
5. Limitation of Liability
- An Altitude is not liable for:
- Delays, cancellations, or changes due to unforeseen circumstances (e.g., weather, natural disasters, political unrest).
- Loss, damage, or theft of personal belongings during the tour.
- Injuries, illnesses, or accidents during travel unless caused by our gross negligence.
- Clients agree to participate in activities at their own risk.
6. Intellectual Property
- All content on www.analtitude.com, including text, images, logos, and videos, is the property of An Altitude.
- Reproduction, distribution, or unauthorized use of our content is strictly prohibited.
7. Third-Party Services
Our tours may involve services provided by third parties (e.g., hotels, transport companies). While we strive to work with reliable partners, An Altitude is not responsible for their actions, omissions, or services.
8. Force Majeure
We are not liable for failure to deliver services due to events beyond our reasonable control, including but not limited to natural disasters, pandemics, strikes, government actions, or acts of terrorism.
9. Changes to Itineraries
- An Altitude reserves the right to modify itineraries for safety, operational, or logistical reasons.
- We will notify clients promptly of any significant changes and provide alternatives where possible.
10. Privacy and Data Protection
Please refer to our Privacy Policy for information on how we collect, use, and protect your data.
11. Governing Law
These Terms and Conditions are governed by the laws of Pakistan. Any disputes will be resolved under the exclusive jurisdiction of the courts in Islamabad, Pakistan.
12. Amendments
We reserve the right to amend these Terms and Conditions at any time. Updates will be posted on our website, and continued use of our services constitutes acceptance of the updated terms.
13. Contact Us
For questions or concerns about these Terms and Conditions, please contact:
- Email: support@analtitude.com
- Phone: +92 346 881 0400
This Terms and Conditions document ensures clarity, protects your business, and sets clear expectations for clients. Let me know if you’d like further customization!