Effective Date: 01/01/2024
Last Updated: 11/24/2024
Welcome to An Altitude! Your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, and protect your information when you use our website, www.analtitude.com, and our services. By accessing or using our website, you agree to this Privacy Policy. If you do not agree, please refrain from using our services.
1. Information We Collect
a. Personal Information
We may collect personal details when you:
- Book a tour or service.
- Subscribe to our newsletter.
- Fill out forms on our website.
- Communicate with us via email or chat.
This includes:
- Full name, email address, and phone number.
- Payment details (processed securely through third-party payment processors).
- Passport or CNIC details (for certain travel bookings).
b. Non-Personal Information
We collect data about your interactions with our website, including:
- Browser type, device type, IP address, and location.
- Cookies and similar tracking technologies (see Section 7).
2. How We Use Your Information
We use the information collected to:
- Process bookings and provide the requested services.
- Communicate with you regarding your bookings, inquiries, or offers.
- Improve our website’s functionality and customer experience.
- Comply with legal obligations or protect against fraud.
- Share relevant updates, promotional offers, or newsletters (you may opt out at any time).
3. Information Sharing and Disclosure
We respect your privacy and only share your information:
- With trusted third parties such as payment processors, partner companies, or local tour guides, necessary for fulfilling your tour.
- For legal compliance, including to law enforcement agencies if required by applicable laws of Pakistan or international jurisdictions.
- With service providers for analytics, marketing, or website hosting, bound by confidentiality agreements.
We will never sell your personal information to third parties.
4. Data Storage and Retention
Your information is stored securely on our servers or trusted third-party servers. We retain your data:
- As long as required for the purpose collected.
- To comply with legal and regulatory obligations.
- To resolve disputes and enforce agreements.
5. Your Rights
As a user, you have the right to:
- Access your personal data.
- Request corrections or updates.
- Request deletion of your personal data (subject to legal or operational restrictions).
- Opt out of marketing communications.
To exercise these rights, please contact us at hello@analtitude.com.
6. Security Measures
We implement industry-standard security measures to protect your data from unauthorized access, alteration, or disclosure. However, no system can guarantee absolute security. Please protect your account details and avoid sharing sensitive information over unsecured networks.
7. Cookies and Tracking Technologies
Our website uses cookies to enhance user experience, including:
- Essential Cookies: Required for website functionality.
- Performance Cookies: Analyze website traffic.
- Marketing Cookies: Deliver relevant ads.
You can control cookie preferences through your browser settings. Disabling cookies may affect your experience on our website.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. Please review their privacy policies before providing any personal data.
9. International Users
As a global website, your data may be transferred and processed outside your home country, including in Pakistan. By using our website, you consent to such transfers, which comply with applicable data protection laws.
10. Children’s Privacy
Our services are not intended for individuals under 18 years old. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such data, we will take steps to delete it.
11. Changes to This Privacy Policy
We reserve the right to update this policy to reflect changes in our practices, technology, or legal requirements. Changes will be effective upon posting on our website. Please review this policy periodically for updates.
12. Contact Us
For questions, concerns, or to exercise your privacy rights, contact us:
- Email: hello@analtitude.com
- Phone: +92 346 881 0400
Consent
By using our website, you consent to this Privacy Policy and the processing of your data as described.